Role of Design Thinking in L&D Programs

There is a disconnect driving between employer investment and employee satisfaction with learning and development programs. Given beloware the issues where the companies are struggling with the Learning and Development.
Employees aren’t learning in the moment of need
They aren’t learning the skills that are applicable for their job because the skills aren’t being used but they are being forgotten.

How can L&D experts design the programs that meet the requirements of workplace learners? The answer to this lies in Design Thinking.

Design thinking helps to improve the program learning efficiency of the employees. Let us explore about Design thinking process.

Design Thinking Process:

Design thinking is an iterative method of problem solving. It is important to understand the learners so that you can develop solutions that truly meet their needs. This process can help L&D teams todesign programs that are more impactful and relevant to workplace learners.

The process of Design thinking involves five steps:


Empathy involves understanding the learners and thinking from their perspective to design a course. Empathy is about experiencing the feelings of others as you are attempting to understand what it is like to be in their job and to have their challenges.


The next step is to structure the problem discovered during the empathy phase. It can be considered as a design challenge that can be used for solving.


Conducting workshops, mind maps, brainstorming are the possible solutions to generate ideas to the design challenge posed in the research phase.


A prototype is a preliminary model of one of the solutions identified in the ideate phase. Prototyping enables testing out new approaches without large investment of time and money.


This phase is about testing out the solutions with the end users. It is important to get feedback from the learners and iterate the changes wherever required.

Design thinking is an excellent tool to help you understand the workplace learners to design engaging and meaningful learning experiences. Working collaboratively with the learners helps to align with the organizational goals and deliver better results.

SKILD Solutions has over a decade of experience in designing and developing Learning Management System that effectively tracks and analyses statistics that offers an understanding of the efficiency of the learning module. We develop courses that not only engage your audience, but also ensure you meet your business needs. Our team of talented graphic designers, multimedia developers, and learning architects offer incomparable quality at cost effective rates.

47 thoughts on “Role of Design Thinking in L&D Programs

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